56 Water Street, Oakville, ON · 905-845-0231
Marine VHF Ch. 68•43° 26′ N, 79° 39′ W•Est. 1907
User Data & Account Deletion
Account & Privacy Management

User Data & Account Deletion

The Oakville Club provides members and mobile app users full control over their personal data, including the right to request permanent deletion of their account, profile data, and uploaded media.

01

1. Overview & Policy Commitment

In compliance with Google Play Developer Policies and Canadian personal information protection standards (PIPEDA), The Oakville Club ensures that members and mobile application users can easily delete their account and associated personal data.

02

2. How to Request Account & Data Deletion

You can request deletion of your account and personal data through any of the following methods:

  • In-App Deletion: Open the Oakville Club mobile app or Club PhotoHub, navigate to Account Settings / Profile, and tap 'Delete Account'. Confirm the prompt to immediately schedule account removal.
  • Email Request: Send an email from your registered address to support@xtide.io or info@oakvilleclub.com with the subject 'Data Deletion Request', specifying your name and account email.
  • Telephone Request: Call Club Administration at 905-845-0231 (ext. 200) Monday through Friday, 9:00 am to 5:00 pm EST, to verify your identity and submit a deletion request.
03

3. Types of Data Deleted

Upon processing your deletion request, the following information is permanently purged from active app storage and production databases:

  • User credentials, login sessions, profile name, registered email address, and phone number.
  • Uploaded photos, photo gallery contributions, captions, and comments.
  • Device push notification tokens and app notification preferences.
  • Mobile app activity logs and saved user preferences.
04

4. Data Retention and Legal Exceptions

Certain records may be retained as required or permitted under applicable Canadian law:

  • Club accounting and financial transaction records required by statutory Canadian tax and corporate compliance rules (retained for up to 7 years).
  • Official club membership records maintained in the primary Jonas Club Management system under Club By-Laws.
  • Retained records are strictly isolated, access-restricted, and never used for marketing or commercial purposes.
05

5. Processing Timeline

In-app account deletions take effect immediately. Requests submitted via email or telephone are verified and completed within 14 calendar days, with confirmation sent to your registered email address.

06

6. Privacy Officer Contact

For further inquiries regarding our data handling and privacy practices, please contact support@xtide.io or write to: Privacy Officer, The Oakville Club, 56 Water Street, Oakville, Ontario L6J 2Y3.